Mango Telecom Ltd is a licensed Internet Service Provider (ISP) that is incorporated under the law and regulations of the Republic of Rwanda. The company is engaged in the business of providing advanced information and Communication Technology (“ICT”) services based on 4G LTE and Fiber Connectivity. Mango Telecom Ltd is a leading Internet service provider, has evolved into a full-range Internet and business solutions.
Website: http://www.mangotelecom.rw
AVAILABLE POSITION: Customer Care Manager
NUMBER OF POSITIONS: 1 [one]
DIVISION: Customer service
REPORT TO: GM
PRINCIPAL DUTIES AND RESPONSIBILITIES.
- Ensure that customers are satisfied with provided service
- Investigating and solving customers problems and set solution measures
- Handling customer complaints or any major incidents such as technical issues or internet issues
- investigating customers problems and issuing refunds or compensation in case needed
- Keeping accurate records of correspondence with customers
- Analyzing statistics or data to determine the level of customer services the company is providing and set new strategies to improve services
- Handling difficult customers complain to the respective department and make sure it resolved in the right times.
- Knowledge of all company’s products, keep on updating to the new ongoing products.
- Regular training to mango staff on how to deliver high standard customer services
- Communicate with other managers to discuss possible improvements for better customer service.
- Meetings with customers and get their view on provided services
- Supervising teams that directly meet with customers.
REQUIREMENTS:
Education: Bachelor degree in Business administration or related field
Experience: More than 2-year of working experience in the same position
Computer skill: Proficiency
Personal qualities: commitment to excellent customer service
Languages: English, French, and Kinyarwanda
The Interested Candidates should send their updated CV to this email: fernpeng@mangotelecom.rw of the HR department.
Deadline on 30 -June-2020 the selected candidates will be informed on their Mobile phone one by one.
NB: The subject of your application should be the position you applied for.
