Company: Gakenke District
AKARERE KA GAKENKE
Akarereka Gakenke ni kamwe mu Turere dutanu tugize
Website: http://www.gakenke.gov.rw
| Job |
GATONDE DH – Customer Care Officer |
Organization |
GAKENKE DISTRICT |
| Level |
6.II |
Reports To |
GATONDE DH – Director of Administration and Finance Unit |
| No. of Positions |
1 |
Deadline |
16/Jul/2020 |
|
Job Description
- Collect periodically the claims from customers in the suggestion boxes for analysis
- Participate actively in the analysis process
- Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
- Ensure the proper follow up of the recovery plan
- Management of all problems related to customers
- Identify and report on performance constraints
- Ensure proactive systems to maintain operational performance in collaboration with other services
- Professional appearance and commitment of customer care
- To ensure the office, customer area and their personal appearance is at the highest level of clean line
- Submit monthly, quarterly and annually report to the supervisor
- Perform other related duties as required
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Job Profile
A0 in Public Relation, Communication, Marketing
Key Technical Skills & Knowledge required:
- Office Management Skills;
- Excellent Communication, Organizational, Interpersonal Skills;
- Computer knowledge (Work Processing, PowerPoint and Internet)
- Analytical and problem-solving skills;
- Time management skills;
- Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage
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