ICT& Procurement Support Officer

JOB ADVERTISEMENT: ICT & PROCUREMENT SUPPORT OFFICER

www.concern.net

Concern Worldwide Rwanda is seeking to recruit an ICT & Procurement Support Officer.  This position is based in Huye District.

 PURPOSE OF THE POSITION:

The ICT and Procurement support officer will be responsible for Information and communications technology (ICT) support and management as well as information security and data protection. S/he will be responsible to proactively provide timely ICT support to Concern Worldwide Rwanda (CWR) staff and periodically monitor existing ICT infrastructure, address urgent technical issues and recommend long-term measures to improve the ICT environment in concern offices.

On the other side, s/he will be responsible for effective delivery of procurement services in order to obtain the best value for money, through a collaborative, client-focused, quality and results-oriented approach in accordance with systems and procurement policies of the organisation. Honesty, openness, confidentiality, and integrity are highly valuable and essential traits.

KEY RESPONSIBILITIES:

• Troubleshot and proactively identify ICT problems and/or address reported IT issues and take corrective action as appropriate.
• Help, advice and induct new and existing users in understanding and complying with the ICT policies and gather feedback from end-users on existing ICT policies and propose any changes/update including roll –out on CW’s ICT User Regulations where necessary
• Coordinate and facilitate ICT training programmes for CWR staff as appropriate.
• Provide technical support for the use of organizational system software such as Microsoft Great Plains Dynamics, Grant Management System (GMS) including installation, configuration, back up, etc.
• In consultation with the Regional ICT Advisor, ensure that all CWR computers are encrypted.
• Implement and support communications infrastructure –Internet, Intranet, email, PABXs, etc.
• Implement, monitor, and support backup and data recovery ensuring offsite backups are taken at least once a week.
• Manage the email client software [Outlook] to ensure the smooth functioning of email service.
• Implement and support ICT systems and network installations in accordance with organizational policies and procedures.
• Routinely check-up server functionality through monitoring, storage space, and general health of the servers to ensure maximum useful lifetime.
• Protect the server and data (data security, virus scanning as per CW ICT policies and guidelines) as part of the preventive maintenance routine.
• Maintain log for servers, network, and general ICT problems.

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED:

• University degree in IT (or equivalent qualification from a technical institution or substantial working experience in a domain)
• At least 3 years’ experience working in a busy computerized environment involving upgrades, troubleshooting, testing and maintenance of PCs and network administration
• 2 years of progressive work experience in procurement or related field

 THE SUCCESSFUL CANDIDATE WILL BE/HAVE:

Essential

• Rwandan
• Knowledge of PC, network architecture and cabling systems
• Good knowledge of MS Office applications such as Excel, Word, PowerPoint, Outlook, etc., essential
• Good interpersonal and communication skills and the ability to deliver training programmes
• Good language skills in both French, English and Kinyarwanda
• Knowledge of Windows 2008/12/2016 server environment, Windows 10, Windows office 365
• Knowledge of Server virtualization
• Knowledge of procurement policies, process, and procedures
• Knowledge of financial regulations and procedures
• Excellent negotiation skills
• Honesty, openness, confidentiality, and integrity are highly valuable and essential traits

Desirable

• Be able to work independently as well as in a team
• Knowledge of Generators, UPS, electrics, inverters, and Solar Power
• Good organization, planning, and management skills
• Ability to work under pressure and willingness to work long hours, weekends and overnight in fields

Note to applicants: