Implementation Support Assistant

Company: The Ihangane Project

The Ihangane Project is a nonprofit healthcare organization that began working in Rwanda in 2008 with the goal of improving the health status of HIV+ adults and children.

Website: http://www.theihanganeproject.com

Implementation support assistant Job description.

Executive Summary: E-Heza is a digital health record built by and for frontline healthcare workers to dramatically improve maternal and child health outcomes by giving them the tools they need to adopt evidence-based clinical care protocols, provide high-quality care, and utilize real-time data trends to tailor health education to individual family needs.

Purpose of the position

Implementation support assistants will work within the Health Innovation Team. He/she will work closely and be directly supervised by the Implementation support lead. He /she will ensure the effective use of E-Heza at each health center and community level and its expansion and will play a key liaison role between Health care providers (nurses and CHWs) and The Ihangane Project.

RESPONSIBILITIES

  1. Be a part of a team of people ensuring that E-heza is implemented in a thoughtful, well- supported, and effective way
  2. Serve as the lead contact for daily HCPs interaction and implementation activities to all sites for E-heza expansion.
  3. Coach and prepare HCPs for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment.
  4. Promote the implementation of E-heza usage to the health care providers in order to correctly ensure accurate clinical care data.
  5. Continue to monitor and evaluate HCP in utilizing E-Heza.
  6. Provide and facilitate E-heza training/refreshers/CQI with nurses at the health centers and community level.
  7. Provide heavy hands-on guidance during the first 2-months of launching E-Heza and follow up at each health facility and community to support HCP learning to use the app.
  8. Evaluate and monitor the E-heza expansion process.
  9. Conduct E-heza Proficiency and/or Clinical OCL each time an FBF health assessment is carried out in health facilities.
  10. Work with HCs and Community each month to ensure the new cases are registered on time.
  11. Assist in planning and preparation of E-heza launching if needed
  12. Train and monitor Health center staff (Head of the health center, C-EHO, Nutritionist, etc…) to do follow up on E-heza implementation in the villages.
  13. Provide guidance and support to CHWs to effectively perform the use of E-heza.
  14. Participate in e-heza expansion site visit assessment in new area/other catchment areas.
  15. Learning new releases and functionality in preparation for the next implementation
  16. Lead and support all aspects of E-heza implementation
  17. Track and report key implementation progress metrics
  18. Prioritizing and escalating issues when needed and keeping nurse informed of progress
  19. Follow up with E-heza activities calendar in health facilities and community (date for HA ) and communicate to Implementation support lead at the time
  20. Identify gaps in E-heza functionality at the site to enhance our products /Ensure that lessons and experiences from E-heza implementation are identified, captured and synthesized
  21. Coordinate, track, monitor and regularly report on an implementation program
  22. Complete daily/monthly reports and send/report to E-heza team.
  23. Communicate any E-Heza challenges on a regular basis to the implementation support lead
  24. Regular follow up on tablet usage, its maintenance and communicate to the implementation support Lead
  25. Flexibility to support other team members to achieve the organization goal when needed

QUALIFICATION

  • Any degree in nursing, social studies, nutrition, public health, and business-related sciences with five years of professional experience in health systems using Digital health systems or health-related information systems.
  • Experience of 5 years working in the health domain.
  • Effective communication with all TIP stakeholders to foster trust and relationship building which strengthens sustainable and effective program impact. This can happen by telephone, in written form, e-mail, presentation, or in person.
  • Ability to both works independently and, in a team, meeting deadlines and perform well under pressure.
  • Computer literacy & skilled navigating through multiple screens. Knowledge of Microsoft office usage, internet explorer, and SPSS.
  • Fluent in English and Kinyarwanda, and having French skills will be an advantage
  • Patience and leadership skills.
  • Organizational and prioritizing work skills.
  • Ability to realistically determine the quality and quantity needed for different activities.
  • Willingness to occasionally work extra time hours according to the existing situation

SKILLS

  • A great communicator. You communicate in a professional and personable manner. You’re not afraid to work with stakeholders and local authorities.
  • Time management skills with deadline respect
  • Teamwork spirit
  • Innovative skills
  • Team Player. You love being the coordinator, go-between, and referee when needed.
  • Best practices. You are always looking for ways to make things better, faster and more
  • Streamlined – both for HCPs and Stakeholders and internally.
  • You love working with HCPs to come up with ways to improve the E-heza to make their work better.
  • Strong analytical, problem-solving, and organizational skills.
  • Computer skills

Location

E-HEZA is headquartered in Ruli, Rwanda. Ruli is in a rural community in the beautiful hills of the Northern Province in Rwanda.

To Apply

To start the application process, send a cover letter and resume/CV at theophila@theihanganeproject.com  and angelique@theihanganeproject.com

The closing date for the submission of applicants is July 13, 2020. No late applications will be accepted.

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