The Ihangane Project is a nonprofit healthcare organization that began working in Rwanda in 2008 with the goal of improving the health status of HIV+ adults and children.
Website: http://www.theihanganeproject.com
Implementation support assistant Job description.
Executive Summary: E-Heza is a digital health record built by and for frontline healthcare workers to dramatically improve maternal and child health outcomes by giving them the tools they need to adopt evidence-based clinical care protocols, provide high-quality care, and utilize real-time data trends to tailor health education to individual family needs.
Purpose of the position
Implementation support assistants will work within the Health Innovation Team. He/she will work closely and be directly supervised by the Implementation support lead. He /she will ensure the effective use of E-Heza at each health center and community level and its expansion and will play a key liaison role between Health care providers (nurses and CHWs) and The Ihangane Project.
RESPONSIBILITIES
- Be a part of a team of people ensuring that E-heza is implemented in a thoughtful, well- supported, and effective way
- Serve as the lead contact for daily HCPs interaction and implementation activities to all sites for E-heza expansion.
- Coach and prepare HCPs for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment.
- Promote the implementation of E-heza usage to the health care providers in order to correctly ensure accurate clinical care data.
- Continue to monitor and evaluate HCP in utilizing E-Heza.
- Provide and facilitate E-heza training/refreshers/CQI with nurses at the health centers and community level.
- Provide heavy hands-on guidance during the first 2-months of launching E-Heza and follow up at each health facility and community to support HCP learning to use the app.
- Evaluate and monitor the E-heza expansion process.
- Conduct E-heza Proficiency and/or Clinical OCL each time an FBF health assessment is carried out in health facilities.
- Work with HCs and Community each month to ensure the new cases are registered on time.
- Assist in planning and preparation of E-heza launching if needed
- Train and monitor Health center staff (Head of the health center, C-EHO, Nutritionist, etc…) to do follow up on E-heza implementation in the villages.
- Provide guidance and support to CHWs to effectively perform the use of E-heza.
- Participate in e-heza expansion site visit assessment in new area/other catchment areas.
- Learning new releases and functionality in preparation for the next implementation
- Lead and support all aspects of E-heza implementation
- Track and report key implementation progress metrics
- Prioritizing and escalating issues when needed and keeping nurse informed of progress
- Follow up with E-heza activities calendar in health facilities and community (date for HA ) and communicate to Implementation support lead at the time
- Identify gaps in E-heza functionality at the site to enhance our products /Ensure that lessons and experiences from E-heza implementation are identified, captured and synthesized
- Coordinate, track, monitor and regularly report on an implementation program
- Complete daily/monthly reports and send/report to E-heza team.
- Communicate any E-Heza challenges on a regular basis to the implementation support lead
- Regular follow up on tablet usage, its maintenance and communicate to the implementation support Lead
- Flexibility to support other team members to achieve the organization goal when needed
QUALIFICATION
- Any degree in nursing, social studies, nutrition, public health, and business-related sciences with five years of professional experience in health systems using Digital health systems or health-related information systems.
- Experience of 5 years working in the health domain.
- Effective communication with all TIP stakeholders to foster trust and relationship building which strengthens sustainable and effective program impact. This can happen by telephone, in written form, e-mail, presentation, or in person.
- Ability to both works independently and, in a team, meeting deadlines and perform well under pressure.
- Computer literacy & skilled navigating through multiple screens. Knowledge of Microsoft office usage, internet explorer, and SPSS.
- Fluent in English and Kinyarwanda, and having French skills will be an advantage
- Patience and leadership skills.
- Organizational and prioritizing work skills.
- Ability to realistically determine the quality and quantity needed for different activities.
- Willingness to occasionally work extra time hours according to the existing situation
SKILLS
- A great communicator. You communicate in a professional and personable manner. You’re not afraid to work with stakeholders and local authorities.
- Time management skills with deadline respect
- Teamwork spirit
- Innovative skills
- Team Player. You love being the coordinator, go-between, and referee when needed.
- Best practices. You are always looking for ways to make things better, faster and more
- Streamlined – both for HCPs and Stakeholders and internally.
- You love working with HCPs to come up with ways to improve the E-heza to make their work better.
- Strong analytical, problem-solving, and organizational skills.
- Computer skills
Location
E-HEZA is headquartered in Ruli, Rwanda. Ruli is in a rural community in the beautiful hills of the Northern Province in Rwanda.
To Apply
To start the application process, send a cover letter and resume/CV at theophila@theihanganeproject.com and angelique@theihanganeproject.com
The closing date for the submission of applicants is July 13, 2020. No late applications will be accepted.
